Managing Attrition in the Indian Information Technology Industry
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Case Details:
Case Code : HROB071
Case Length : 14 Pages
Period : 1991-2005
Pub Date : 2005
Teaching Note : Available
Organization : -
Industry : Information Technology Countries : India
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Introduction Contd...
The purpose of this service was to help employees chose their life partners
within Wipro in the hope that if employees picked spouses from the same company,
they could spend more time together, say while traveling/dining etc. thereby
improving the work-life balance.
Trends in Attrition
Liberalization of the Indian economy in 1991 paved the way for the growth of the
IT industry. The most prominent players in the Indian IT industry by the
mid-1990s were Tata Consultancy Services4 (TCS), Infosys, Wipro, Satyam Computer
Services Limited5 (Satyam), Polaris Software Labs6 (Polaris), and Patni Computer
Systems Limited7 (Patni) (Refer Exhibit II).
By 1995 there was a new trend of 'poaching' of employees by rival IT firms.
Poaching necessarily meant luring skilled employees of a rival company by
offering better pay and fringe benefits.
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Over the years, more and more software professionals were also emigrating to
foreign countries, particularly to the US.
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By late 1998, the Y2K8 problem
was hanging over companies across the globe and software services
from Indian IT service companies were increasingly in demand. In
1999, of the total number of H1-B visas given to foreign workers by
the US, half were to Indian IT professionals. The average starting
yearly salary in computer software jobs, in that year was $ 60,000 -
nearly 10 times the average salary for a computer professional in a
comparable job in India. The employee turnover in 1999-2000 in
Indian IT companies was around 15-20% with the cost of replacing an
employee running at over 120% of the salary per employee. |
Excerpts >>
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